Networking Issues

This article applies only to the OpenVZ Containers which we do not offer now.

 

There is a bug where having NetworkManager installed will cause the loss of network connectivity on the server. When this happens, log in via the out-of-band console and remove NetworkManager with your package manager:

apt-get remove NetworkManager
yum remove NetworkManager

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If you are experiencing any kind of network issue, please send us a traceroute and/or an mtr to and from the server, so that we can have our networking engineers investigate and submit to our upstream. Our upstream will not accept the report unless it has a traceroute/mtr of both directions

Please run a Traceroute from yourself to the server and from the server to yourself (using the KVM if needed), this will show us where the fault lies.
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Windows: 
Click “Start”, “Run”, and enter “cmd” and hit enter (or search for “cmd” and hit enter).

Please paste the output, or send a screenshot, of the following command from command prompt below:
tracert IP ADDRESS (e.g. tracert 123.43.56.231)
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MAC:
Open the Terminal App under the Applications Folder and then the Subfolder Utilities, If you are familiar with spotlight, you can click the magnifying glass in the top right corner of your screen and do a search for Terminal. 

Please paste the output, or send a screenshot, of the following command from Terminal below:
traceroute IP ADDRESS (e.g. traceroute 123.43.56.231)
-------------------------------------------------------------------------
Linux/Unix:
Please paste the output, or send a screenshot, of the following command from Terminal below:
traceroute IP ADDRESS (e.g. traceroute 123.43.56.231)
-------------------------------------------------------------------------

Results of an mtr or WinMTR from you to your server.
Results of an mtr or WinMTR from your server to you.

Once you have provided the needed information from both the source (you) and the destination (your server) we will be able to begin investigation.

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