SSD Nodes, Inc.

Important Legal Information

Legal Inquiries

SSD Nodes, Inc.
c/o Legal Department
2522 Chambers Road Suite 100
Tustin, CA 92780
[email protected]

Copyright Infringement

SSD Nodes, Inc.
c/o Copyright Department
2522 Chambers Road Suite 100
Tustin, CA 92780
[email protected]

Abuse Complaints

SSD Nodes, Inc.
c/o Abuse Department
2522 Chambers Road Suite 100
Tustin, CA 92780
[email protected]

Subpoenas

SSD Nodes, Inc.
c/o Abuse Department
2522 Chambers Road Suite 100
Tustin, CA 92780
[email protected]

Terms of Service Agreement

- Download TOS

This Terms of Service Agreement ("TOS") shall constitute a binding contractual agreement between SSD Nodes, Inc., a Delaware corporation, ("SSD Nodes"), and the subscriber of services ("Customer"). This TOS shall include the Terms of Service ("TOS"), Acceptable Use Policy ("AUP"), Service Level Agreement ("SLA"), and Privacy Agreement ("PA"), and any applicable addendum. Customer agrees to be bound to all agreements in this TOS.

Note: SSD Nodes reserves the right to supplement and/or amend, at any time, the terms and conditions of its TOS, including the TOS, AUP, SLA, PA, and any applicable addendum. SSD Nodes will notify its Customers through the Client Area of any changes affecting cancellation, payment of fees, or the SLA. It is the Customer's responsibility to review SSD Nodes' policies on a frequent basis to ensure compliance because the TOS in place during your most current month applies, not the TOS which was in place when you registered. Changes requested by Customer to any of these agreements or to the TOS must be agreed to in writing by SSD Nodes.



Subpoenas

We are a provider of data center services centered on the delivery of on-demand server infrastructure. We do not manage the content or applications hosted from our infrastructure as this is the direct responsibility of our customers, many of whom are, in fact, hosting resellers. It's possible that the information you are requesting belongs to the client of our client or even to a client another tier down.

How to submit a subpoena
SSD Nodes, Inc. accepts subpoenas sent via email, regular or overnight mail and hand-delivery.

SSD Nodes, Inc.
c/o Abuse Department
2522 Chambers Road Suite 100
Tustin, CA 92780
[email protected]


How and when we will reply to a subpeona:

Pursuant to the terms of its TOS, SSD Nodes will respond to all valid subpoenas or court orders from entities and courts who have proper subpoena power and jurisdiction over SSD Nodes.

It is important to include as much detail and information as possible or allowed within the subpoena. The following are the basic requirements:

We understand the generally time-sensitive nature of each subpoena request. Unless we are required to notify our customer of the subpoena and allow them the opportunity to object or otherwise respond, we have a turn-around time of 24 hours or less, excluding special circumstances and/or in a situation where there is missing or incomplete information in the request. We will provide responses to the subpoena via email or regular mail, so please include your preferred method of delivery and your contact information. We are required to disable accounts engaged in illegal activity, even if that activity is brought to our attention through a request for records. If disabling or restricting user access to the user's profile will jeopardize your investigation, you should clearly specify "DO NOT DISABLE UNTIL XX/XX/XXXX" on your request. Please note however, if the matter has already been reported independently to our operations team, they may take independent action.



Copyright Infringment DMCA


Copyright Claims Pursuant to the Digital Millennium Copyright Act

Pursuant to Title II of the Digital Millennium Copyright Act, all claims of copyright infringement for material that is believed to be residing on SSD Nodes' network or servers should be promptly sent in the form of written notice to the Designated Agent for DMCA Notices listed below:

Mr. Matt Connor - Designated Agent for DMCA Notices
SSD Nodes, Inc.
c/o Copyright Department
2522 Chambers Road Suite 100
Tustin, CA 92780
[email protected]


How to Report A Claim of Infringement:

If you believe an SSD Nodes client has posted material that infringes your copyright, a notification of a claimed copyright infringement must be provided via email to SSD Nodes and must include the following information (the list below comes substantially straight from the statute 17 U.S.C. Section 512(c)(3); if you do not understand the language please seek independent advice):

Failure to submit copyright infringement notification as described above will result in no legal notice or action on behalf of SSD Nodes.


How to Make a Counter Notification:

If you are an SSD Nodes client, i.e., subscriber, and you feel that material you have placed online that has been removed following an infringement complaint is in fact not an infringement, you may file a counter notification. 17 U.S.C. Section 512 (g)(3) requires that to be valid, the counter notification must be written and addressed to our agent (listed above) and must provide the following information (the list below comes straight from the statute; if you do not understand the language please seek independent advice):

SSD Nodes is not required to respond to counter notifications that do not meet the requirements above.

Our designated agent will present your counter notification to the Complaining Party. Once your counter notification has been delivered, SSD Nodes is allowed under the provisions of 17 U.S.C. Section 512 to restore the removed material in no less than 10, nor more than 14, business days, unless the Complaining Party notifies us that it has filed an action seeking a court order to restrain you, the subscriber, from engaging in infringing activity related to the material on SSD Nodes' system or network.


Misrepresentations:

Any person who knowingly materially misrepresents under this section:

shall be liable for any damages, including costs and attorney's fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorized licensee, or by SSD Nodes, who is injured by such misrepresentation, as the result of SSD Nodes relaying upon such misrepresentations in removing or ceasing to disable access to it.